30-Day Money-Back Guarantee

At PlayfulPlushies, we believe that every cuddly companion should bring joy — not stress. That’s why we offer a 30-day money-back guarantee on all eligible purchases.

If you’re not completely happy with your plushie, you can return it within 30 days of delivery for a full refund — no hassle, no hard feelings.

✅ What’s Covered

  • You received the wrong item

  • Your plushie arrived damaged or defective

  • You changed your mind and the item is still in original condition (unused, clean, and in its original packaging)

🚫 What’s Not Covered

  • Gift cards

  • Personalized/custom plushies

  • Items returned after 30 days

  • Plushies that have been used or show signs of wear

📬 How to Claim Your Guarantee

  1. Email us at support@playfulplushies.shop within 30 days of delivery

  2. Include your order number and a brief explanation or photos (if damaged)

  3. We'll send you return instructions and the return address

  4. Once received and inspected, your refund will be processed within 5–10 business days

We want you to love every plush friend you receive from us — but if it’s not the perfect match, we’ll always make it right.

Thank you for choosing PlayfulPlushies — where every cuddle comes with a guarantee. 🧸💖