REFUND POLICY
Website: https://playfulplushies.shop
📧 Customer Support: support@playfulplushies.shop
📍 Business Address: 131 Dartmouth St, Boston, MA 02116, USA
At PlayfulPlushies, your happiness matters to us. We want you to love your new plush friend! If you’re not completely satisfied, we’re here to help with a simple and stress-free return process.
✅ 30-Day Money-Back Guarantee
You have 30 days from the delivery date to request a return or refund. To be eligible, your item must be:
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In original condition – unused, unwashed, and undamaged
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Returned with any original packaging (if applicable)
🚫 Non-Refundable Items
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Gift cards
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Custom-made or personalized items
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Final sale items
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Returns requested after 30 days
📦 How to Request a Return
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Email us at support@playfulplushies.shop with your order number and reason for the return
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Once approved, we’ll send return instructions and the return address
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Package the item safely and send it back using a trackable shipping service
Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.
💳 Refunds
Once we receive and inspect your returned item, we’ll notify you via email. If approved, your refund will be issued to your original payment method within 5–10 business days.
💥 Damaged or Incorrect Orders
Received the wrong item or something damaged? No problem — email us within 48 hours of delivery with photos, and we’ll make it right with a replacement or full refund.
📩 Need Help?
We’re here for you! Email support@playfulplushies.shop and our team will be happy to assist with any questions or concerns.
Thank you for shopping at PlayfulPlushies — where every plush comes with a little joy and a lot of care. 🧸💖